Complaints
We consider a Complaint to be someone expressing, in writing, their dis-satisfaction with any part of our service. Complaints raised on the telephone will not be formally recorded and will not count towards performance against our Service Standard, i.e. 90% of Complaints resolved in 2 weeks.
If you have a Complaint you should contact us by letter, fax or e-mail and we will do our best to resolve this to your satisfaction.
If the complaint is about information which appears on your Disclosure Certificate, the section on 'Disputes Procedure' may be more relevant.
